RETURNS
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
Returns are not permitted more than 30 days after the delivery date.
To be eligible for a return, your item must be in the same condition as when it was received, unworn, unused, or, in the case of an electric bike, show less than ten (10) kilometers on the odometer, and include all items present in the box (charger, keys, hardware, etc.), as well as its original packaging. You must also provide the original proof of purchase.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received an incorrect item, so that we can assess the problem and remedy it.
To initiate a return, you can contact us at service@buyridegear.com. If your return is accepted, we will send you a return label, as well as instructions for shipping your package. Items returned without prior request will not be accepted. Buyridegear does not cover the shipping costs of packages returned at the customer's initiative.
Refunds:
Once we have received and inspected the returned items, we will process your refund within 3 business days. You will be notified by email and the refund will be issued to your original payment method. If the original payment method is an expired credit card, you can always request a refund from your card issuer. Please note that the processing of the refund may take 7 to 14 days by your bank or credit card company.
You can contact us at any time with any questions regarding returns at service@buyridegear.com.
NON-RETURNABLE ITEMS (non-exhaustive list):
1. Products from an unauthorized reseller
2. User-caused damage
3. Special orders
4. Free or complimentary items
5. Accessories sold online (including mudguards, gift box, pannier bag, helmet, controllers, phone holder, compressor, waterproof cover, lock, rearview mirror, etc.)
6. Accessories purchased separately (if you purchase spare parts after-sales directly from Buyridegear, make sure it is indeed the part you need before making any purchase).
Shipping and handling fees for returns not due to quality defects:
1. Electric bikes: €200 / unit for a return
2. Batteries: €100 / unit for a return (Note: we only accept the return of unused batteries.)
Order cancellation:
After receiving the order confirmation email, we will begin processing your order within 2 business days and ship it on the third business day. You can cancel your order before it is shipped.
REFUND
| Quality defect | Full or partial refund according to Buyridegear |
| Receipt of an incorrect item | Free exchange or full refund |
| Damaged or missing accessory | Free resending of the accessory or partial refund |
| Package not delivered or lost | Free resending or full refund |
| Cancellation before shipping | 5% of the total amount deducted (processing fee) |
| Cancellation after shipping | €200 shipping fee per bike (deducted from the refund) |
| Price difference | 1. Partial refund of the difference within 7 days 2. Not applicable beyond that (a free gift may be sent) Note: Buyridegear reserves the right to organize any commercial promotion |
| Change of delivery address | Address cannot be changed after the bike is shipped |
| Customer refusal of package | €200 shipping fee or an additional €200 at the customer's expense for a new shipment |
| Refund – Quality defects | 1. Within 30 days: free return or exchange for defective products. €100 shipping fee is non-refundable. 2. After 30 days: return not accepted; repair support provided with Buyridegear advice. A video or photo must be provided to illustrate the problem before any repair. |
| Refund – Non-quality defect | Refund possible only within 30 days of receipt if: unworn, packaging unopened, unused; the bike shows less than ten (10) kilometers on the odometer; no signs of wear, dirt, dust, perfume, or other signs of use; the item is in the same packaging and condition as when it was received, and includes all original items (charger, keys, hardware, etc.). We will deduct restocking and shipping fees of €200 / unit for non-defective or non-preserved bikes. Buyridegear does not cover packaging costs. |
| Repair support (quality) | If you believe your item is defective and it was purchased within the last year from an authorized reseller, contact us at service@buyridegear.com and provide photos or videos clearly illustrating the defect, as there may be a simple solution. The Buyridegear support team can offer you technical assistance. If the problem cannot be resolved, we recommend entrusting the item to a local bike shop, and we will cover the repair costs up to twice the price of the part concerned. Conditions for repair refund eligibility: i) Valid printed or digital invoice from the shop (handwritten invoices are not accepted); ii) The refund amount cannot exceed twice the price of the corresponding part; iii) No exchange will be made in the event of further deterioration of the part. Only one replacement per part will be accepted. Buyridegear reserves the right to distinguish a defective product from normal wear and tear. |
For returned items, we need 3 to 6 business days after receipt to process the request. After this period, the refund will be issued within 3 business days. We will inform you as soon as we have received and inspected your return, and confirm whether the refund is approved. If approved, the refund will be automatically issued to your original payment method. Please note that your bank or credit card company may require additional time to process and validate the refund. If you find that the returned bike has been delivered, you can actively contact us to speed up the processing.
How to get my refund?
If you wish to make a return and request a refund, contact our support team to obtain a return label. We will process the refund after receiving and verifying the returned package.