1. Warranty and commitment:
The warranty period for electric bicycles is as follows. If the customer discovers damage not caused by the user during the warranty period, we will send replacement parts free of charge.
After the warranty expires, the customer must bear the cost of replacement parts and shipping. The electric bicycles we sell are new standard factory products, and all parts are identical to the original parts.
To allow customers to quickly resolve accessory-related issues, these are sold at cost; therefore, except in the case of a defect upon delivery (DOA), they are not covered by the warranty.
Please note: used electric bicycles and modified bicycles are not covered by the warranty.
Warranty extension service: You can purchase a warranty extension on our website. When purchasing an electric bicycle or electric scooter, you can add this option in the "Frequently bought together" section on the product detail page. (Please note that the warranty extension must be purchased at the same time as the product and cannot be purchased separately.)
2. Warranty coverage:
| Item | Parts | Warranty period | Service |
| Basic parts | Frame | 12 months | Natural deformation, open welding, de-welding and cracking, as well as any quality issues due to defective manufacturing, may be eligible for replacement. Personal modifications and collision damage are not covered. |
| Front fork, handlebars, folding tubes, seat tube | 12 months | Personal modifications and collision damage are not covered by the warranty. | |
| Tire | 1 month | If the tire is punctured by a sharp object, the warranty does not apply. No warranty in case of problems due to insufficient pressure, driving over a speed bump, pothole, etc. Only quality defects present upon receipt are covered. | |
| Seat, plastic parts, brakes, brake discs, pads, brake cables | 3 months | No warranty in case of collision, user-caused damage, personal modification, or impact damage. | |
| Kickstand, mudguard, luggage rack, pedals, grips, crank arms, chainrings, front/rear hubs, chain, gear shifters, rear derailleur, derailleur guard, cassette, shock absorber, bell, horn, lifting eye, crank | 6 months | ||
| Electric components | Controllers, chargers, main/auxiliary cables, LCD screen, front/rear brakes, throttles, brake levers, pedal assist sensors | 12 months | Short circuits, overheating, and performance failure due to defective manufacturing may be eligible for replacement. Water ingress, intentional cable cutting, natural brake wear, and user-caused damage are not covered. |
| Front headlight, rear light | 6 months | ||
| Motor parts | Motor | 12 months | Loss of coil phase, overheating, demagnetization of magnets, detachment, axle deformation, or other irreparable quality defects. No warranty if the hub is deformed due to insufficient pressure, a speed bump, pothole, etc. |
| Hall sensor, motor bearing | 12 months | Burned sensor wire, abnormal noise, or broken bearing. | |
| Battery | Battery case, top cover, bottom cover, battery | 12 months | Replacement is possible in case of poor contact, power outage, capacity loss, or capacity below 60%. (Note: the warranty period does not restart; the replaced battery remains covered until the end of the original warranty.) No coverage in case of water ingress or user-caused damage. |
The following situations are NOT covered by the warranty:
1) Failure due to non-compliance with the "User Manual" for use, maintenance, or adjustment.
2) Personal disassembly, repair, or modification, as well as any failure resulting from non-compliance with usage rules.
3) Failure caused by improper use or storage, or by an accident.
4) Repair costs in an unauthorized workshop without our prior agreement.
5) Minor scratches or packaging damage due to the transport of accessories.
6) Contact us and obtain our written agreement before any return. Any product returned without acceptance will neither be refunded nor covered.
7) Consumable parts are not covered by the warranty, including tires, seats, plastic parts, brakes, discs, pads, brake cables, superficial scratches, etc.
How to make a warranty claim?
Step 1: Take a photo or a short video clearly illustrating the problem.
Step 2: Send a brief description of the problem accompanied by the photos/videos, your order number, and the purchasing platform to service@buyridegear.com.
Step 3: Our team will analyze the problem. If it is obvious, we will provide you with a solution quickly.
Step 4: For problems requiring in-depth analysis, we will send you diagnostic instructions. Perform the tests according to our indications and share the corresponding photos or videos. We will then offer you a solution.
Step 5: After verifying your order and address, we will ship the necessary replacement parts.
3. Warranty claim procedure
Step 1: Take a photo or a short video of the problem.
Step 2: Send a description of the problem, the photos/videos, your order number, and the purchasing platform to service@buyridegear.com.
Step 3: We will diagnose the problem and, if the cause is clear, we will offer you a solution.
Step 4: If immediate diagnosis is impossible, we will send you a troubleshooting guide. Perform the tests according to our instructions and send us the corresponding photos or videos. We will then offer you a solution.
Step 5: We will verify your order information and address, then send you the replacement parts.
4. Contact us
Email:
Write to us at service@buyridegear.com
We generally respond within 1 business day.