FAQs
Product
Which bike should I choose for my daily commute?
For your daily commutes, the L20 Boost is practical thanks to its easy-to-mount frame and Boost button. If you need a folding bike with full suspension, discover the L20 3.0 Boost. Take your usual route, your height, and your storage space into account before choosing.
Which model to choose for the ribs?
If you ride uphill often, we recommend the L20 3.0 Pro, equipped with a mid-drive motor delivering up to 100 Nm. The L20 3.0 Boost features a 75 Nm rear hub motor and a Boost button that provides additional assistance when starting and climbing.
Which electric bikes are folding bikes?
The L20 3.0 Pro, L20 3.0 Boost, Engine Pro 2.0 and EP-2 Boost are folding models. If you have limited storage space, check the dimensions of the bike when folded on its product page: they vary depending on the model.
Which model to choose for off-roading?
The E26, with its wide 26 × 4.0-inch tires and dual suspension, is suitable for trail riding and uneven surfaces. If you are also looking for a folding model, compare it with the Engine Pro 2.0. Always choose a route suited to your experience and the bike’s specifications.
Which bike offers the best range?
Among the models featured on our website, the L20 3.0 Pro boasts the highest stated maximum range: up to 160 km in laboratory tests. The actual range varies depending on the level of assistance, terrain, load, and driving conditions.
What is the difference between the L20 3.0 Pro and the L20 3.0 Boost?
The main difference is the motor: the L20 3.0 Pro uses a 100 Nm mid-drive motor, while the L20 3.0 Boost uses a 75 Nm rear-hub motor with a Boost button. Both models are foldable and equipped with full suspension. The Pro will be particularly suitable for those looking for natural assistance on hills.
What is the difference between the L20 Boost and the L20 3.0 Boost?
Both models feature a motor in the rear wheel and a Boost button. The L20 3.0 Boost adds a folding frame and full suspension, which are beneficial if you want to make storage easier and improve comfort on uneven roads.
Does the M20 come in several battery versions?
Yes. The M20 is available with different battery configurations, including a dual-battery version for longer trips. Check the selected variant and the items included in your order before paying: the range depends on the configuration chosen.
How do I know if a bike is the right size for me?
Check the recommended size range and the dimensions chart on the product page. Seat height and frame geometry also matter.
Will the stated range be the same during my trips?
The stated range corresponds to specific test conditions or a maximum value. Your actual range may vary depending on the assistance level used, hills, temperature, tire pressure, the load carried, and your riding style. Allow for a battery margin on long journeys.
Can I keep riding if the battery is dead?
Yes, you can continue to pedal without electric assistance. As the bike is heavier than a regular bike, this may require more effort, especially on hills. Check the battery level before a long ride.
Orders and Offers
Is BuyRideGear an authorized official ENGWE retailer?
Yes. BuyRideGear is an authorized ENGWE retailer. The ENGWE bikes sold on our website are authentic products. For any questions regarding a model or your order, contact service@buyridegear.com
How can I get €30 off my first order?
Sign up for our newsletter with your email address to receive the €30 welcome offer. Follow the instructions you receive and enter the code at checkout. Check the terms and conditions of the offer before confirming your order.
Can I combine multiple discounts?
Combinability depends on the specific terms and conditions of each offer. Add the items to your cart and enter your code to see the discounts actually applied before payment.
Are the accessories displayed with a bike always free?
No. Some accessories may be included with a model or offered as part of a promotion, while others are sold separately. Check their price and the items in your cart before confirming the order. Free shipping does not mean that the accessories are free.
Shipping
How long does it take to receive my electric bike?
Once you have purchased the electric bike, we arrange delivery within 2 to 3 business days. Once the bike has shipped, it should be delivered within 5 to 7 business days.
Is delivery free?
Yes. Shipping is free for all orders placed on BuyRideGear. If you order a bike and accessories, they may be shipped separately and arrive on different dates.
Are the bike and accessories delivered together?
Not always. Depending on the items and their shipping location, you may receive several packages with different tracking numbers and delivery dates. If you have received the bike but not yet an accessory, check the other tracking information for your order.
What should I do if the tracking shows “delivered,” but I haven’t received anything?
Check the delivery address, the carrier information, and any delivery notices. If you still cannot find the package, contact us at service@buyridegear.com with your order number and tracking number. We will help you investigate the situation.
Policy
Can I request a return within 30 days?
You can request a return within 30 days of receipt, subject to compliance with the terms and conditions of our return policy. For an electric bike, keep the packaging and all original components, and check the conditions regarding its condition and mileage. Contact us before returning an item.
What should I do if my bike arrives damaged or if an item is missing?
Contact us as soon as possible at service@buyridegear.com. Please provide your order number, the model, and the issue you encountered; attach photos of the package and the item in question. If your order was shipped in multiple packages, please also check their respective tracking numbers.
How do I contact customer service?
Write to us at service@buyridegear.com or use the chat on our website. For a question about an order, provide your order number. For a technical question, also specify the model and attach photos or a video if possible.
Do you have any questions?
📧EMAIL:
service@buyridegear.com
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