Shipping Policy
Thank you for purchasing a product from Buyridegear.com! We do our best to streamline the process and deliver your package as quickly as possible. Thank you for your patience and support.
This policy provides detailed information regarding the delivery methods, delivery times, and associated shipping costs for orders placed on our website. Please note that this policy does not establish legally enforceable rights and obligations. Instead, it describes our standard procedures for product delivery.
Please contact our staff first if you encounter any logistics or shipping issues.
Email: service@buyridegear.com
Order processing times:
We normally process your order within 2-3 business days.
We will contact you by email with any order information.
Pre-order products and shipping times
For pre-order products, please note that the estimated shipping time may be subject to delays due to unforeseen logistical issues. These delays may result in a later shipping date than initially expected.
Shipping orders
We generally process your order within 2 to 3 business days. Any important messages related to your order will be communicated to you by email.
Free shipping
Enjoy free shipping on all BuyRideGear store orders. We aim to ship products from our local warehouses, ensuring both free shipping and tax-free benefits.
Delivery time
European mail:
E-Bike: DPD / UPS
Delivery time for electric bikes: When you place an Ebike order from service@buyridegear.com, the shipping time is 5-7 business days, and we will send you a tracking email once the product has been shipped so you can track it.
Other accessories or batteries: YunExpress / DHL / UPS (generally shipped from the warehouse in China, takes 25 to 30 days for delivery)
Delivery addresses
It is of the utmost importance that you provide us with a complete and accurate delivery address. Once your shipment has been prepared or the orders have been shipped, address changes are no longer possible. In cases where a package is returned to us due to an incomplete or incorrect address, we will contact you immediately to correct the address. Please note that reshipping your package may incur additional shipping costs. In addition, it is recommended to provide a daytime phone number with each order. In some cases, packages may be returned to BuyRideGear as undeliverable. When the carrier returns an undeliverable package to BuyRideGear, please contact BuyRideGear customer service to arrange for reshipping.
Delivery tracking
Delivery tracking is available for all orders of our products. To track your delivery, simply enter your order number (provided in your order confirmation email) on our delivery service provider's website here: https://www.17track.net/ .
Receipt and signature
For all deliveries, a personal signature is required at the delivery address. Our delivery provider will notify you in advance of any delivery requiring a signature.
Additional delivery attempts
If the first delivery attempt fails, our delivery provider will make at least one additional attempt to deliver the products in your order.
Product collection
If your products are not delivered despite multiple delivery attempts, the delivery provider will leave a delivery notice at your address indicating the terms for collecting your products, as well as the collection period.
Delivery issues
If you encounter issues with a delivery, please contact us using the contact details provided on our website or by any other means that have been notified to you. In situations where our delivery service provider is unable to deliver your products, and the failure is due to your error, and you do not collect your products within the specified period, we may consider arranging a new delivery. However, please note that we reserve the right to charge you the actual costs of the new delivery, even if the initial delivery was free. A list of indicative situations in which a delivery failure may be your responsibility is presented below:
(a) Providing an incorrect or incomplete address/phone number for delivery;
(b) Providing an incorrect delivery address;
(c) The delivery address is not reasonably accessible;
(d) The delivery address is not safely accessible;
(e) If in-person receipt is not required, there is no secure way to leave the products at the delivery address and no one is available to accept the delivery;
(f) If in-person receipt is required, no one is available at the delivery address to accept the delivery and provide a signature.